Start with a real queue
Provide new-patient procedures, accepted visit categories, contact verification, and escalation contacts.
Care begins with a clear next step.Administrative support around the patient journey
Help every next step feel more connected.
Support patients and your front desk with organized appointment requests, referral follow-up, secure form coordination, and clear administrative communication.
A welcoming front office.
A more connected patient journey.
Medical practices, specialty clinics, and patient access teamsDefined roles · Approved systems · Visible handoffs
The work behind the work
The person behind the appointment matters.
We help practices define a coordination role that fits their patient access process. Your staff set the communication and privacy procedures; clinical judgment stays with your licensed team. Access and any required agreements are established before patient information is handled.
- Patient requests routed with useful context
- Referral and form status connected to appointments
- Administrative follow-up without clinical guesswork
Specialist services
Explore all eight services ↗Keep the administrative journey connected.
A patient may speak with several people before a visit is ready. A referral, a form, and an appointment request can each be in a different queue. Connecting those administrative details gives your staff a clearer view of what still needs attention.
New patient coordination
New patient coordination
Organize the administrative steps between a first inquiry and the practice’s scheduling review.
Explore the service ↗
Appointment request management
Appointment request management
Keep incoming appointment and reschedule requests visible to the scheduling team.
Explore the service ↗
Patient reminder coordination
Patient reminder coordination
Prepare reminders and manage administrative replies using your communication procedures.
Explore the service ↗
Patient forms follow-up
Patient forms follow-up
Help your team see which administrative forms are received and which still need attention.
Explore the service ↗Powered by StealthAgents
Focused on your field. Supported by a wider team.
Your support role starts with the realities of your operation. The StealthAgents team helps you discuss experience, matching, onboarding, and the management rhythm that makes the role useful.
StealthAgents reviews
Read reviews ↗“Great communication, efficient and proactive assistant, visible business growth.”
“The easiest VA onboarding process. Communicative and helpful throughout.”
Reviews of StealthAgents, our parent company. These are not separate reviews of this website. View the original reviews.
A practical working relationship
A clear next step, with the right person responsible.
Start with one patient access queue and name its clinical and administrative escalation owners. Agree which information the role needs and how requests should move between teams.
Discuss your prioritiesMake the output visible
Verify visit type, location, provider, time zone, and the source of each confirmation.
Keep judgment with your team
No medical advice or interpretation of clinical questions; patient information follows practice-approved channels.
Blog & research
Visit the Blog ↗A closer look at the work.
Blog · Recall administration
Audit a missed appointment recall worklist
A bounded operational guide to missed appointment recall, with explicit evidence, decision rights, and a verified close.
Read the article ↗
Blog · Telehealth administration
Audit a telehealth consent record
A bounded operational guide to telehealth consent record, with explicit evidence, decision rights, and a verified close.
Read the article ↗Before we talk
Good support starts with good questions.
Can we start with one workflow?
Yes. A focused initial scope makes responsibilities and review standards easier to define. Bring one recurring queue, examples of the work, and the person who will review it.
Will the assistant use our existing systems?
The role is scoped around your approved tools. Access, training, permissions, and required experience are discussed before work begins.
Who approves work and makes decisions?
Clinical suitability, triage, diagnosis, and care recommendations remain with licensed practice staff.
What should we bring to a consultation?
A short task list, approximate workload, current tools, coverage needs, and examples of a good result. Keep confidential records out of the inquiry form.
A role shaped around your operationStart with the work
Start with the work
you want to hand over.
Tell us where the queue slows down. We’ll discuss the scope, tools, coverage, and review points that belong in your support role.
Book a free consultation
Define the role before making a commitment.